Whitefish River Rentals (“we,” “us,” or “our”) operates the website whitefishriverrentals.com and rents privately owned riverfront vacation homes in Kalispell, Montana. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or booking a stay with us, you agree to this Policy.
On this page
1. Information We Collect
We collect information in three ways.
Information you give us
- Contact and identity details such as your name, email address, mailing address, and mobile phone number.
- Reservation details, including your dates, the number and names of guests, and any pets traveling with you.
- Payment information needed to process a booking. Card payments are handled by our secure third-party payment processor; we do not store complete payment-card numbers on our own systems.
- Any messages, requests, or reviews you send us through the website, live chat, email, or text.
Information we collect automatically
- Basic technical data such as your IP address, browser type, device, and the pages you view, collected through cookies and similar technologies (see Cookies & Analytics).
Information from booking partners
If you book through a third-party platform such as Airbnb, Vrbo, or Booking.com, that platform shares the reservation details we need to host your stay. Those platforms have their own privacy policies that govern the information you provide to them directly.
2. How We Use Your Information
We use the information we collect to:
- Process, confirm, and manage your reservation and stay.
- Communicate with you about your booking — including confirmations, check-in instructions, and answers to your questions — by email, live chat, or text message.
- Process payments and apply any applicable lodging taxes.
- Meet our legal, tax, and short-term-rental permit obligations.
- Protect against fraud and keep our property and guests safe.
- Maintain and improve our website.
3. SMS / Text Messaging
When you provide your mobile number, Whitefish River Rentals may send texts related to your reservation, such as booking confirmations and check-in instructions. We do not sell, rent, or share your mobile number or your SMS consent with third parties for their marketing purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We use a third-party messaging provider to deliver these texts solely on our behalf; it does not use your number for its own purposes.
4. Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand how visitors use the site, and power features such as our live chat. Our live chat is provided by Tawk.to, which may set its own cookies and process the messages you send through it. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.
5. How We Share Information
We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes. We share information outside our organization only in these limited situations:
- Service providers who help us operate — such as our payment processor, booking and channel-management software, text-messaging provider, and live-chat provider — and only the information they need to perform that service for us, under agreements that require them to protect it and use it only on our behalf.
- Booking platforms (such as Airbnb, Vrbo, or Booking.com) when your reservation originates there, as needed to manage that booking.
- When required by law — for example, to comply with a valid legal request, a tax authority, or short-term-rental regulations, or to protect the safety, rights, or property of our guests, our team, or the public.
Your mobile number and your SMS consent are never shared with third parties for their marketing purposes.
6. Payment Information
Payments are processed by a secure third-party payment processor. We do not store complete payment-card numbers on our systems, and we receive only the limited transaction information needed to manage your booking.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of transmission is completely secure, however, so we cannot guarantee absolute security.
8. Data Retention
We keep your information for as long as needed to provide our services, manage your reservation, and meet our legal, tax, and accounting obligations. When it is no longer needed, we take steps to delete or de-identify it.
9. Your Choices & Rights
- Access or update. You can ask us to review or correct the personal information we hold about you.
- Marketing and texts. You can opt out of promotional email at any time, and reply STOP to any text message to stop receiving texts (or HELP for help).
- Cookies. You can manage or disable cookies through your browser.
- Other rights. Depending on where you live, you may have additional rights over your personal information. Contact us and we will respond as required by applicable law.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
11. Third-Party Links
Our website may link to other websites we do not control. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
13. Contact Us
Questions about this Policy or about your information? Reach us by email at Email us, or by mail at Whitefish River Rentals, Kalispell, Montana.